Bailin Tech Solutions 115 Newcastle Rd East Maitland NSW 2323 (02) 49348411
TRADING HOURS Monday-Friday: 9:00am - 5:30pm Sat: 9am - 12pm

Frequently Asked Questions

What Type Of Repairs Do You Offer?

We Carry Out All Types Of Computer & Laptop Servicing.

From Simple Software Upgrades To Virus/Malware Removals. System Diagnostics And Hardware Upgrades.

We Have Access To All Leading Laptop Manufactures And Can Source Replacement Parts For Most Brands.

Further Information Can Be Found Our Services Link In The Main Menu Or Alternatively Give Us A Call Today.

How Long Does It Take To Repair My Computer?

We Attempt To Have All Repairs Carried Out The Same Or Next Business Day.

I Think I Might Have A Virus Infection. Can You Help Me?

Malware/Spyware Infections Are Very Common. And You Would Be Surprised How Easy It Is To Get Infected.

We Can Remove These Infections While Still Keeping Your Data Safe. We Never Erase Your Data To Fix A Computer.

Do You Build Your Own Systems?

All Our Computer Systems Are Custom Build To Order. However we do also offer Computer Systems from HP, Lenovo & MSI

We Offer All Our Customers The Opportunity To Customise There System To There Own Needs.

Every Custom Computer System Sold Includes 24 Months Return To Base Warranty.

Unfortunately We Don’t Offer Custom Built Laptops At This Stage.

Why Should I Buy From You?

All Of Our Prices Listed On Our Website Include Freight Costs. So If You Come Into Our Store That’s All You Will Pay.

We Have Been Operating In Maitland In The Same Location Since 1997 So You Can Trust That We Will Not Disappear Overnight.

My Laptop Battery Doesn't Hold Much Charge Anymore?

Laptop Battery’s Will Deteriorate Of Time, And No Longer Hold There Full Charge.

Usually Battery’s Will Only Hold There Full Charge For 3-4 Years.

We Have Access To Replacement Aftermarket Battery’s For As Low As $99

I've Cracked My Laptop Screen, Can You Replace It?

We Can Replace Nearly All Laptop Screens On The Market. Screen Replacements Including Labour Start From $250

Do You Offer Data Recovery Services?

We Do Offer Data Retrieval Services For Both Digital Memory Cards & Hard Drives On The Software Level.

However We Are Also Partnered With Data Recovery Specialist In Sydney That Can Offer Recovery At The Hardware Level For Severe Cases.

Do You Offer Remote Support?

We Can Offer Remote Access Support For Clients Who Need A Quick Response.

This Is Available Via A Small Download Which Can Be Simply Run & Doesn’t Require Any Installation.

Please Contact Us For Further Information

Do You Offer Onsite Or After Hours Repairs?

We Do Offer Onsite Repairs At A Fixed Hourly Rate.

Onsite Repairs Can Be Performed Both During & After Business Hours.

Some Repairs However May Be More Cost Efficient To Be Brought Into Our Workshop.

Please Call Us Today To Discuss The Issue You Have.

Do You Have A Fixed Hourly Labour Rate?

All Repairs Performed In Our Workshop Are Based On The Jobs Required.

In The These Cases We Don’t Charge A Fixed Hourly Rate As Some Jobs Could Take Entire Days To Perform.

Onsite Repairs However Are Hourly Based.

I Don't Live Locally Can You Freight Goods?

We Can Organise Shipping Either From Our Store Or Direct From Our Suppliers To You For A Reasonable Additional Price.

We Can Offer Shipping Either Via Australia Post Or Courier Please Depending On The Weight Of The Item.

I Can't Find An Item On Your Price List, Can You Source It For Me?

Yes We Can.

We Have Access To All Australia’s Leading Suppliers Of PC Components.

Generally Speaking As Long As They Have It In Stock We Can Source It Over-Night To Us.

Do You Price Match Your Competitors?

No Unfortunately We Don’t, However We Will Always Offer After Sales Service For All Products Sold By Us.

What Are Your Warranty Terms?

All Items Sold By Bailin Tech Solutions Have A Minimum 12 Months Unless Otherwise Stated On Our Invoice.

However There Are Some Components That Have A Longer Warranty Term.

We Will Organise The Warranty For Such Components, Saving You The Concern Of Dealing Direct With The Manufacture.

Do You Offer Finance On Your Goods?

Unfortunately We Don’t Offer Any Finance On Goods.